Cheadle Cycles is based in the UK and all items are dispatched from our unit in Cheshire.
Orders are normally dispatched within 3 working days of receiving cleared payment unless there is a problem with the order which prevents it being dispatched. Please contact us for shipping costs outside of the UK as unfortunately these will not be free of charge.
Orders placed after 2pm GMT on a Friday will fall outside of the working week and be dispatched on the following Monday or Tuesday.
Order cancellation & returns of unwanted products
Cancellation before dispatch – All customers may cancel an order before it is dispatched and receive a full refund (Including the postage cost paid) if you decide that soon after you have placed your order and made the payment you do not want the products ordered or for other reasons such as accidentally ordering the wrong product. In the event that you wish to remove a product from an order but not cancel the full order before it is dispatched a refund for the cancelled product and any difference in postage cost will be refunded.
Please note that a fast order turnaround is operated and you will only have a limited amount of time to notify us that you wish to cancel an order/part order before dispatch, depending on the time of day and week the order is placed this can vary from 30minutes to 48 hours.
Cancellation after dispatch – If you wish to cancel your order after it has been dispatched then you will be required to return it for a refund, we will not issue a refund until the product's have been received by us. Notification that you wish to return an order or individual product/s from an order should be received within 2 days of delivery and then returned within a reasonable time (see below for more details). Customers in the United Kingdom and European Union – In compliance with Distance Selling Regulations a full refund including the original postage cost paid on an order will be issued, individual products returned will have the price paid and the difference in postage cost (if any) and fees taken on stripe or square payments refunded only. Charges for time spent in preparing and posting the items may also be subject to a small charge so please check sizes, specifications etc before placing your order.
For customers within the United Kingdom 5 working days is allowed for the order or product's to be returned and received in addition to the 2 day notification period.
Returns of faulty goods
All products sold by Cheadle Cycles are covered by 1 year limited warranty starting from the date you receive the item which covers manufacturing defects and material faults.
All returned faulty items will be subject to inspection before a refund or replacement is offered, if an item is found to be faulty we will cover a reasonable return postage cost.
Examples of what isn't covered under the warranty period :
Accidental damage or damage caused by misuse, lack of general care or maintenance Damage to any parts caused by incorrect installation or use Any item that is modified or altered General wear and tear
Cheadle Cycles takes your privacy very seriously and ensures that your information is correctly and lawfully in compliance with the Data Protection Act of 1998.
All online payments are processed through the Stripe/Square or PayPal secure 128bit encrypted server and only very basic customer details are passed onto Cheadle Cycles to be used in processing orders, bank account or credit/debit card details are never passed onto us at any point.
Personal details stored will not be passed onto any third parties under any circumstances at any time and will only be used by Cheadle Cycles to help process orders and contact you.
Customer details registered for use on the checkout process are stored on secure servers and will remain there until edited or removed. You may request to be removed from the database of registered users at any time.
Terms and conditions may be subject to change without notice.